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Senior Customer Support Specialist jobs in karachi (Image source: Getty images) |
Salary: 100,000 rupees per month
Job Type: Full Time
Full Job Description
Who we are
the goat of the goat . provides innovative business process outsourcing (BPO), intelligent digital marketing, online shopping technology and end-to-end customer retention solutions to help businesses attract, retain and retain valuable customers. Today, ibex operates a global CX distribution center model consisting of 35 facilities worldwide, leveraging next-generation technologies to deliver superior customer experiences for many of the world's leading retail, e-commerce, healthcare, fintech, utility and logistics companies support financially . the goat of the goat. leverages its diverse global team of over 31,000 people along with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, add over $2.2 billion in customer revenue each year throughout its lifecycle, and a truly to provide a differentiated customer experience.
Job overview
The goat. is searching for a "Senior Client service Subject matter expert" inside the Tasks Division to help our US based clients with their inquiries/concerns and give clients an exact goal to the defined processes over the phone. We are seeking several talented individuals with excellent communication skills for a full-time position in the Customer Experience industry with a variety of hours. So apply today if you have the passion to prove yourself and the desire to go beyond determination.
Professional Responsibilities
- Deliver a superior customer experience, measured against performance goals and consistent with our customer's core values.
- Assist customers with their items purchased through the e-commerce site.
- Stay up to date with the latest system information updates, process changes and upcoming updates.
Why Should You Join us
You want to work in a place where you can do your best and improve your skills. You have empathy and can put yourself in the shoes of the people you interact with. You have a sense of humor and know when to use it! You have excellent communication skills in English with a US or UK accent. You are able to take your thoughts and summarize them in easy to understand language. You can convey your messages in a friendly, concise manner and without technical jargon.
Other skills we are looking for:
- Critical thinking
- Time management
- Specialist Focus
- Organization
- Prioritizing
- Problem solving
- Professional composure
Benefits
We want people to do their best to work with us. Here are some things we do a little differently to help people do their best work and live happily ever after:
Health Insurance & OPDPprovident Fund Leave an entitlement Annual leave At work Training Two days off a week Ergonomic furniture and infrastructure. Recommendation Rewards Annual Growth Transportation Environment Credit
We employ great people who do great work and deserve appreciation and rewards. But this is not about your previous experience and references. The only thing that matters to us is the work you do with us and the value you add to our team.
What you can expect from us after applying to ibex.
Once you've applied, sit back and relax while we get to work! You can expect to hear from us within 3 business days. Our recruitment team will call you on the phone number provided for an initial review.
Job Type: Full Time
Salary: R100,000 per month
Ability to Travel/Relocate:
Karachi: Travel safely or plan to relocate before starting work (required)
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